Q: What training is provided to employees to ensure they are aware of your obligations as a Data Processor under data protection laws?

A: All our employees and contractors are required to undertake annual security awareness training. This comprehensive training program includes courses on Cyber Security, Phishing, and SOC2.

The Cyber Security course educates our team on the importance of data security, potential threats, and best practices to protect sensitive information. The Phishing course trains our team to identify and respond appropriately to phishing attempts, a common cyber threat.

The SOC2 course provides an understanding of the SOC2 standards for managing customer data based on five “trust service principles”—security, availability, processing integrity, confidentiality, and privacy.

This training ensures that our team is well-equipped to uphold our obligations as a Data Processor under data protection laws, and reinforces our commitment to maintaining the highest standards of data security.